Alisa Ottman brings to Novis Consulting over 20 years of Quality Management expertise. Ms. Ottman is a “best practices” expert, a certified CAP laboratory inspector and a lead ISO program certification manager. She has developed quality systems compliant to CLIA, CAP, New York State, FDA and ISO (9002). Alisa has additionally provided regulatory support by obtaining CMS licenses for clients. Alisa routinely works with clients with multi-certification sites and laboratory developed tests.

Ms. Ottman graduated with a Bachelor’s of Science in Biology from UC Davis and holds a Master’s degree with honors in Management, Life Sciences from George Mason University.

Rita D’Angelo is an internationally recognized expert in process improvement and lean production systems. For over a decade, Dr. D’Angelo has trained and certified in lean management, thousands of healthcare professionals, and improved the efficiency of health care facilities in the United States and Europe.

A co-founder of the Henry Ford Production System, Rita D’Angelo designed and implemented innovative operational efficiencies for the Henry Ford Health System Operating Room, Transplant Institute, Behavioral Services, Women’s Health Services. and the departments of Pathology, Laboratory Medicine and Gynecologic Oncology, and she led the team that secured America’s first integrated laboratory system ISO 15189 accreditation. Rita continues to assist organizations across the US implement Lean Management and ISO 15189.

Rita D’Angelo holds a P.hD. in Industrial and Systems Engineering, masters degree in health administration, a six sigma black belt, and certification in quality engineering and lean production.

Janet Matsubara, MT (ASCP)MS brings 30 years of experience in laboratory technology and management. Ms. Matsubara is the Director of Technical Services & Scientific Affairs for Oxford Immunotec, (Marlborough, MA) where she installed two CLIA laboratories providing services throughout the United States and Canada. Prior to that, Janet held first technologist, and later senior laboratory management positions at Boston Children’s Hospital.  Janet holds a Masters Degree in Clinical Laboratory Sciences from the University of Massachusetts.

Harold Kisner is a nationally recognized authority in laboratory instrumentation, reagent selection, workflow design, process optimization, and automation.  In 2006 Dr. Kisner founded ConVerge Diagnostic Services, LLC., an anatomic pathology laboratory which he sold to  to Water St. Health Partners who then retained him as a consultant until 2011. From 1987-2003, Dr. Kisner was Chief Operating Officer of Path Lab Inc., a regional full service laboratory serving seven hospitals and physician office laboratories throughout New England. In 2003, Dr. Kisner founded NorthEast Clinical & Anatomic Pathology Solutions which provided technical, operational, and financial expertise to clinical and anatomic pathology laboratories.   Dr. Kisner was an editor of  Diagnostics Report, has authored numerous publications, speaks frequently at national conferences, and is an adviser to the board of the Clinical Laboratory Management Review  for which he authors the column, “Talking About Technology”. Dr. Kisner received his Ph.D. in Clinical Chemistry from the University of Rhode Island, and his MBA from an executive program at Loyola College in Maryland.

Richard Ouellette is a certified lean six sigma master black belt with more than 25 years of experience in hospital and laboratory operations and management. Mr. Ouellette was a founder of Clini Tech Services, Inc., a multi-hospital joint venture commercial laboratory for which he served as Vice President and Chief Operating Officer.  In 1992 he introduced to the laboratory industry, “Business Intelligence” including the MAST (Management Accountability, Staffing & Service Tracker), QlikLab business intelligence tools, and the Lazarus Data Pump, a universal interface engine. He is an Adjunct Professor for Healthcare Finance and Information Systems at Assumption College, Worcester, MA. Mr. Ouellette holds a Bachelor’s degree (cum laude) from the University of Southern Maine and a Master’s degree in healthcare management from the University of Missouri Columbia, MO.

For more than 25 years, Mr. Sundberg has assisted hundreds of laboratory and healthcare system clients with strategic planning, senior business management, operations, and laboratory outreach, consolidation and start-up. Jim’s expertise in information technology (IT) includes  software selection, system planning and staffing requirements. Prior to founding several full service laboratory and IT consulting firms, Jim was the regional Chief Information Officer for Duke LifePoint where for its 15 hospitals, he created the Michigan Upper Peninsula Health Information Network, Michigan’s most successful regional health information technology organization.  Jim earned a BS degree in computational mathematics from Northern Michigan University in Marquette, MI.

Mick Raich is a nationally recognized consultant in the business of Pathology.  Mr. Raich’s thirty-two year career in the healthcare industry has included direct patient care and hospital management. Mick is the Founder and President of  Vachette Pathology, a nationwide consulting and management firm that assists laboratories,  private and academic pathology practices, hospitals, and health systems groups. Mr. Raich’s expertise includes pathology billing, compliance, outreach,  management, marketing, revenue cycle management, strategic and financial planning, contracting,  business development and the sales of pathology practices.

Michelle Mudge-Riley DO, MHA is Founder and President of Physicians Helping Physicians (PHP).  She brings to Novis Consulting over a decade of experience assisting physicians with change management and organizational engagement.  She is a recognized lecturer and author on topics related to change management, career transition, leadership, motivation, physician burnout, wellness and health education.  In his book, Physicians In Transition, author Dr. Richard Fernandez refers to Dr. Mudge-Riley as the “Doctor’s Doctor.” Prior to founding PHP, Michelle served as Director of Medical Management and Wellness for Managed Benefits Inc. (MBI), Richmond, VA. She received her medical degree from Des Moines University Osteopathic Medical School, her Masters Degree in Health Administration from Virginia Commonwealth University and Pathology Residency training at Virginia Commonwealth University Health System.