Richard Ouellette is a certified lean six sigma master black belt with more than 25 years of experience in hospital and laboratory operations and management. Mr. Ouellette was a founder of Clini Tech Services, Inc., a multi-hospital joint venture commercial laboratory for which he served as Vice President and Chief Operating Officer. In 1992 he introduced to the laboratory industry, “Business Intelligence” including the MAST (Management Accountability, Staffing & Service Tracker), QlikLab business intelligence tools, and the Lazarus Data Pump, a universal interface engine. He is an Adjunct Professor for Healthcare Finance and Information Systems at Assumption College, Worcester, MA. Mr. Ouellette holds a Bachelor’s degree (cum laude) from the University of Southern Maine and a Master’s degree in healthcare management from the University of Missouri Columbia, MO.