Reducing Errors in the Laboratory: A Lean System Approach. Clinical Laboratory Management Association AudioLab Webinar. December 2, 2008.

Traditional approaches such as benchmarking and best practice analysis have failed to meet the expectations of laboratory service providers, regulatory agencies or the public in reducing laboratory errors. Techniques pioneered by the Toyota Motor Corporation have been efficient and effective in reducing errors and improving safety not only in manufacturing, but also in service industries including health care. This introductory presentation will provide a broad overview of how lean production techniques may be applied in the clinical laboratory to reduce errors and improve patient safety.

Learning Objectives:
Upon completion of this course, participants should be able to:

• Discuss the mechanics and shortcomings of the traditional benchmarking approach to error reduction
• Explain the lean production system and how it works
• Identify those practices employed in the lean production system that can be applied in the clinical laboratory to reduce patient errors and improve patient safety