Novis DA, Konstantakos G. Reducing errors in the practices of Pathology and Laboratory Medicine: an industrial approach. American Journal of Clinical Pathology, Am J Clin Pathol 2006;126(Suppl):S30-S35.
The use of quality benchmarking and performance tracking techniques has been successful in reducing
errors in the practices of pathology and laboratory medicine. However, techniques developed in the
manufacturing industry, specifically those pioneered by Toyota Motor have been more efficient and effective in
reducing errors than those developed in the health care industry. We discuss some of those techniques and draw
analogies as to how they might be applied in the laboratory.